E2.0 – Because Users Matter

I just read the blog Enterprise software under attack posted by Elena Galitskaya .  In that blog, a Sr. VP of Infosys is quoted as saying:  “Enterprise software still doesn’t care about users. Its focus continues to be serving executives, rather than employees, because executives make buying decisions. Therefore, we see all the song and dance about BI and in-memory computing, while employees continue to suffer with terrible UIs and no options.”

This made me think a bit about comments made by our guest Leonardo from this past week in class.  One of the interesting stories he told was about use of E2.o software and a grassroots adoption effort proving its value before introducing it to the boss (and asking for approval).  I don’t remember if he said the boss would have rejected the idea or not, but I am sure if she would have, she would have only been following some established corporate policy for IT adoption/implementations within the firm.

When the executive leadership team takes the step to invest in a big $$ IT system – no body will to follow up by saying “aw, shucks – you found an E2.0 alternative that you can customize, adapt to work just right, and it costs $9.99/mo – sure, you go ahead and use it”.  Sadly, it becomes more important to save face for the leadership team, then to save the time, energy and frustration of masses under served by corporate IT and those that take them to sales lunches.

I am far from believing that E2.0 will solve all IT needs or problems facing industry; that said, one size  – one IT system doesn’t fit all, but if the only thing the enterprise software guy has to sell is enterprise software…you can bet that is the only game in town.  As for the users – well, they really just don’t matter, that is until they become CIO’s and begin writing the checks.

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One comment on “E2.0 – Because Users Matter

  1. theWebLawyer says:

    That is really the story of corporate America. More focuson what is reportable and measurable and less attention to the real issues of quality and efficacy.

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